Testimonials

I had an excellent experience with Dr. Riegel and his staff at Gateway Gastroenterology. Their professionalism, compassion, and attention to detail made my procedure far easier and more comfortable than I expected.

Dr Ramgopal was very friendly, asking pertinent questions about my history before the procedure and listened to any concerns I had. He also addressed some those questions I had after he had performed the colonoscopy. I would highly recommend him.

Gateway Gastrology receptionists, nurses, and staff are

My Gastrologist retired. Today was my first colonoscopy witj a new doctor, Dr. Jason Haas. He was very good at explaining the procedure and answering any questions. Great personality. I highly recommend Dr. Haas and Gateway Gastrology to anyone.

First class! Everyone is very pleasant, personable and professional! Treated me like a friend. Got in there and did their best job

Very knowledgeable-addresses issue effectively Great staff

She is very caring and listens to your concerns.

Cheri was wonderful! Highly recommend her. Very professional, knowledgeable and sweet. This is why I prefer NP's over an MD every-single-time, that I visit a "Dr's office.

This is my fourth colonoscopy with Gateway. Like before, everyone is friendly, knowledgeable, and professional. They patiently explain every step of the procedure and continually check for understanding, ready to field all questions. Dr. Ramgopal made me feel comfortable and confident regarding the procedure, and afterward he took his time in reviewing his findings. Getting a colonoscopy is not something I look forward to, much less four times, but Gateway has made it as pleasant an experience as humanly possible.

Every thing went well and the nurses were very good and I thank Dr MCMORROW for everything he did and was a very nice person

Great experience

Dr. Riegel, Thank you for your great service as always

All questions were answered and concerns resolved.

She was very thorough and professional.

Very good and caring

Professional, friendly and on time

Super professional

Very helpful and processional

Helpful

Great!

Great Dr. and staff. Very friendly and explained everything very well.

Communication with your staff was very good. Getting the prep was easy, mailed instructions arrived in plenty of time, pre-proceedure phone call was helpful, nursing staff was very nice, I really liked the CRNA, follow-up call to check on my recovery was appreciated. I did call to get more detail on what I needed to stop eating five days in advance. I'm sorry, it didn't occur to me that my daily vitamin has iron in it which may have affected my prep. I'm a little sketchy about how to set-up a portal, but I'm sure we can figure it out. Thank you.

I hate this procedure in general, but I Love this facility and Dr. Mathews. I had recommended you several times and everyone I sent has also been very happy

Everyone was really nice and professional. Great service

I felt like Cheri really listened to me and offered some great advice. She was very pleasant and answered all our questions.

Knew my situation before our appointment. Very thorough.

Kind, caring physician. All the nurses were also very kind and attentive. Great facility!

None

Thank you, Dr. Haas!

Engaged Staff and Dr. Haas was kind and knowledgeable.

Very informative

Dr. McMorrow was very genuine and apologize for the long wait. The staff was also very personable, and helpful. They kept me informed what was happening at all times

Excellent experience. Mrs. Carmody was friendly, cheerful and professional. She listened patiently to me and provided immediate feedback to all my concerns. I am certainly recommending her and the entire Gateway medical personnel and staff. I have been a patient for many years and have never been disappointed. Thank you!

Mrs. Carmody listened to my concerns, answered questions that I had, and gave several suggestions and recommendations to address my problems. I felt very valued and respected by her sincere manner.

I had my first appointment with Dr Jeffrey Mathews, and I was very pleased with the experience. He was professional, attentive, and took the time to listen my concerns. Highly recommend!

Attentive and answered all questions.

I have been going to Dr McMorrow for many years, as have other members of my family. He, and the staff, have always been extremely professional and informative. I would highly recommend him.

Outstanding

She was knowledgeable and kind.

Dr. Riegel is a very compassionate doctor. He listens and gives good recommendations. He has a great bedside manner and cares about his patients.

Everything was great, I just wish they could give you a printed copy of the med's and what to do. I'm 73 and don't remember everything. Stan

Excellent from check-in to post procedure. Everyone is kind, helpful, reassuring. Doctor visited after procedure to explain findings. Liked the ClenPiq prep. Easy breezy. See you in 3 years!

Pleasant and friendly. Everyone made me feel comfortable.

Very Professional , great with in time and on time , great bed side manners , Great Doc intro and explaining . I would highly recommend .

No waiting time and a very thorough appointment!

Excellent! Kind, patient, answered questions and explained results.

I felt that Mrs. Schild listened to my concerns and addressed them completely . She made helpful suggestions for moving forward. I also felt comfortable during the appointment and would not hesitate to contact her if I had additional issues . Thank you! Also, my appointment was on time, and I did not feel rushed through the meeting.

My experience at Gateway Gastroenterology was top-notch from start to finish. From the check-in experience to the nurses, anesthesiologist and Dr. Ramgopal-- everyone was incredibly kind, professional and made me feel comfortable. Dr. Ramgopal took the time to answer my questions afterward, and I left feeling well-informed and clear on next steps. I would highly recommend this practice to anyone!

Very good

Dr. Matthews is very good and the experience was as good as I could have hoped. I think offering the patient an ice cream cone after the procedure would have been nice. All the staff were very good too.

I have been a patient of Dr Riegel’s for 20 years. He is by far one of the most compassionate and thorough medical providers I’ve worked with. The nurses and staff in this practice are always friendly as well. I would highly recommend Dr Riegel and Gateway Gastroenterology to anyone needing GI care.

Procedure explained throughly, very pleasant staff, Doctor was very professional.

Cheri Carmody listened to concerns and answered questions. She was friendly and gave me all of the time I needed.

Easy to move through, friendly staff; and Dr. Riegel & attendance were professional, caring and communicative. I felt secure!

Excellent as usual

Dr.Haas and his team a very professional and knowledgeable.

Dr. McMorrow was awesome! He listened to my concerns and I never once felt rushed during my visit with the doctor. I left feeling very confident with Dr. McMorrow approach and next steps to my recovery plan.

Cheri is a wonderful NP. Took her time and talked about my issues and was very knowledgeable.

The whole process was done well. All the staff did a great job of introducing themselves and explaining the procedure. After the procedure, Dr McMorrow did a very good job of explaining how the procedure went and the next steps. Everyone in the office was friendly and made the whole process less stressful.

Very good !

Great

Such a great experience with Dr. Riegel. Staff was extremely thoughtful and professional. Staff and Dr. Riegel thoroughly explained the procedure and results. And the procedure was so fast! Highly recommend Dr. Riegel!

Dr. McMorrow has been great to me for two different procedures. He was thorough in describing his findings and all reports were provided promptly on the patient portal. The team working with him were also excellent.

The entire staff is wonderful! I always have an exceptional experience whether it’s for a procedure or a follow up. They really care about their patients!

Very professional. She asked many questions to get the proper information to be able to treat me.

Cheri was very thorough, asking me to describe everything going on and reviewing my records. She had wonderful advice and was reassuring.

Dr Mathews is great! I love that he talks to me both before and after a procedure.

What an excellent physician and staff. Fast and efficient care with a very professional manner. Dr. Ramgapol is very thoughtful and listens well. He explained all aspects of my procedure and care. Thank you for such great care.

Thorough, attention to detail

Dr.B.McMorrow and his team is very professional always putting the patient first I will always recommend him and his team keep up the great work

He was a very nice person, his entire staff were very explanatory about the procedure. I would recommend him and his team, Thanks

Kind, Caring, Very Prompted, patient Thanks

For a procedure that no one really wants to do, this is the doctor you want to do it.

Very nice people, and very clean.

Very personable, open to questions. Prompt, pleasant office visit. Glad I have this practice to care for my Gasto health. I always have a good experience, so I do not dread going to my Dr visits!

Very attentive and explained well.

Good experience. Nurse Schild greeted me right on time and conducted a thorough interview concerning my use of Eliquis. She competently explained the added concern for someone on a blood thinner undergoing a colonoscopy. Afterward, she made sure I was scheduled for the appointment. All very professional.

Very professional visit

Kaitlin was very attentive, patient and listened to all of my concerns. I have a number of health issues and she was very patient and heard me. She has recommended getting a colonoscopy, which I will schedule soon. I appreciate her kindness during my visit.

Very professional experience

Nurse Carmody was very attentative, knowledgable and thorough. I felt at ease with her care.

Dr. Was concerned about my health

Everyone in this practice is great

Everyone was awesome! I was a bit nervous but they all put me at ease. Made the entire process very smooth. Thanks!

Excellent Dr

Very friendly and professional…

It was great. I am trying to find out the name of the prscription I was given after my colonoscopy. Please send it to carolhaight23@gail.com or call 314-913-3322

The best care and also have supportive friendly staff. Dr. Haas is the best!

Always listens and gives good care for what ever your issue is.

Wonderful experience with the entire team! In addition to being very nice and friendly, they explained everything to me so I knew exactly what to expect.

It was easy and quick. No issues whatsoever and very pleasant staff.

Dr. Williams was wonderful in every aspect of the appointment. He came highly recommended by my cardiologist at St. Luke’s.

Dr Ramgopal was likeable and very professional. Highly recommended

Dr. Mathews is the best!

Cheri was friendly, kind and explained what we would do in treatment. She had a big smile and I felt that she really was interested in helping me with my issue. She answered questions very professionally. I give her the highest mark possible. Thank you Cheri '

Sarah is very knowledgeable, easy to talk to and follows through

I described the perceived health issues and asked if they were age related or an indication of illness. One was an indication of a mild health issue. The other was an indication of a potential severe health issue and steps are being taken to determine which.

Very nice people at this office. Very attentive and pleasant.

I had a consultation and medical examination with this caring and dedicated medical professional. She listened to my symptoms, performed a thorough physical exam, and prescribed a procedure and medication for my physical issues. She is a caring professional.

Excellent

I received excellent care. I highly recommend Dr Mathews and his team!

Doctor gave me considerable time to have questions answered both before and after procedures.

I was very happy with my colonoscopy procedure done by Dr Haas at Gateway Gastroenterology.

Dr. Riegel listens and is very attentive to symptoms. He takes a step-by-step approach to find answers and explains the process clearly.

Always friendly & helpful!

The staff is always polite, professional and compassionate.

Dr.Ramgopal has been my sons Dr. for 2 years. We are very comfortable with the way Dr.R communicates, listens and the care he has provided.

All around great experience, thorough and informative.

Dr Mhews was very thorough and attentive in our initial and subsequent appointments. He is very amicable and pleasant, as is the staff. I have had excellent experiences with Dr Mathews and highly recommend his practice. Excellent!!

Everyone made me feel very comfortable.

Very informative and took her time with my appointment. Very impressed.

Personable and thorough. Inspires confidence with her knowledge of issues.

Good listener, Sympathetic to problems, great suggestions, Takes time with his patients, proactive

The experience was very professional, thorough and completed in a timely manner. Staff was exceptional, very patient and kind. Dr. Ramgopal explained the procedure very clearly and answered all questions.

Feel at ease with Dr. Riegel. He is a super doctor.

Was nice serving very polite and friendly staff

Meeting Dr.Hass was just an amazing experience. He was so down to earth, answered all my questions and explained everything to me in every day terms not medical terms. I left the appointment feeling that I was in great hands. It has only been 1 days since my appointment and I have already recommended him to a friend.

Dr. Mcmorrow Talks with concern and talks eyeball to eyeball and I like that.

Mrs Carmody was absolutely delightful and knowledgeable, answered all of my questions and scheduled a colonoscopy, also gave me names of primary doctors to call, because I don’t have one as of a few months ago! I would definitely recommend her to my family and friends!

Dr Haas was very helpful ?. We are now a patient of his. Thank you

Very thorough. Good description and explanation. Answered all questions. Felt comfortable and relaxed. Appointment was scheduled promptly and no waiting time at visit. Friendly and efficient follow up process.

Wonderful caring experience with Cheri!

Excellent

Dr. Haas was very kind and understanding. I felt he was really listening to me and he addressed all my concerns. I really appreciated how he explained everything to me.

Great Doc. Trust him totally. Great bedside manner and answers ALL my questions.

Cheri is kind, knowledgeable, professional and very patient. She is a wonderful NP and I sing her praises to everyone who needs a gastroenterology consult.

Cheri was very helpful going over my health issue , took all the time needed and provided me with helpful information to take home with me.

Dr Haas listened to all my questions and concerns that I had. He took the time to explain all the answers to the questions I had. He time he took was very much appreciated.

Great first appt with a plan for next steps! Kaitlin nicely listened to my symptoms and asked me questions to help determine a plan for treatment. Thanks Kaitlin!

Dr. Matthew’s got me in very quickly which I really appreciated. I have total confidence in him.

Sarah was very willing to discuss my present situation and came back with some solutions. She also did some further testing.

Aware of options to consider

Everyone was very nice and professional

Dr Ramgopal was extremely cordial and informative both pre and post procedure

Always professional, excellent service. Staff is very knowledgeable and friendly. That is why I have been a patient for over 40 years. Thanks for all that you do.

Great staff. Everything was quick and professional. Dr, McMorrow spent time explaining the procedure up front and the results afterward. Highly recommend him and his staff.

I felt very comfortable meeting with Sarah. She is personable, knowledgeable and thorough.

Dr. Mathews listened carefully to my questions and answered me with caring and helpful advice. I highly recommend Dr. Mathews and his professional staff.

Great Doctor and excellent staff. What's not to like.

Good listener

All personnel were prompt, professional, competent and sympathetic.

Quality process as expected! Thank you Doctor Matthews and team!

I’ve been very pleased with DR. Riegel. His office staff is nice and very knowledgeable . Especially Sara his nurse practitioner! I would be very pleased to recommend Dr Riegel to anyone. He described my situation very r Well to Son Eric and I in great detail and answered both our questions thoroughly! I will not hesitate to recommend him and his office staff! Gail E. Pierce

Excellent personal care and he listens to your concerns! Outstanding knowledge and quality of solutions!

She answered all of my questions and was very encouraging.

Cheri is always a pleasure to see ---- she listens and always has suggestions to make things better.

Caring, thorough, kind.

I am very pleased with the time and care I received from Cheri Carmody. She listened to what I had to say. I will happily see her again.

Dr Matthews never hurries you through the appointment. He’s very knowledgeable and understanding; explains everything very well.

Professional and friendly.

Everything went smoothly . A good experience considering….

Dr Williams was very attentive to me by listening and giving me positive and constructive feedback in a diagnosis to help me ongoing.

Knowledgeable Kind Courteous

Excellent Team! Very professional and organized. Highly recommend this group

Thank you so much for the virtual option. My work schedule can vary and I'm grateful. Cheri is amazing, thorough, caring and kind. So appreciative of this entire practice! Kathleen

Cheri was outstanding in informing and listening to my questions and giving me good information and helpful suggestions.

Everyone was caring and professional.

No one I know is skipping in to any gastrointestinal exam like it’s the most thrilling day of their life. But, at a certain age, it’s an important thing to check off your to do list. Dr Haas and his team at Gateway made my colonoscopy appointment so much more comfortable. The facility is so nice and so clean and every staff member I encountered from phone calls prior through the entire check in process and then waking up post procedure was so professional and so calm and reassuring. The whole experience was very fast and easy. I’m glad I made the choice to go to Dr Haas at Gateway and I’m happy to have the peace of mind that comes with a thorough check up by a top notch physician. I would highly recommend Dr Haas and Gateway Gastroenterology to anyone who needs to have a colonoscopy.

I had a great experience yesterday I was well taken care of

Dr. Riegel knows the information from your records at Gateway Gastroenterology. He is very kind and concerned about your health. I would highly recommend him!!!!!

No waiting, saw Doctor quickly. Reviewed my issues and answered my quiestions.

Dr. Ramgopal is an excellent, professional physician!

I had a great experience with Dr. Haas and the entire staff. Everyone was welcoming, and made me feel completely at ease. It is clear that patient comfort and care are a priority.

Everything was over the top great. Timing was excellent, staff and doctor couldn't have been better.

Excellent care along with great communication and caring attitude

Very personable and caring.

Dr Riegel was outstanding. He was professional, knowledgeable and has a warm bedside manner. He explained everything thoroughly to me before and after the procedure! He is excellent!!!

Kaitlyn was extremely kind and patient. I had a lot of questions and concerns about the colonoscopy in my future. She reviewed my information and had questions for me. I came to Gateway on the recommendation of a friend . I was not disappointed. She assured me I would be very well taken care of to solve issues that I have.

Very efficient & knowledgeable

Great doctor. Really gets to know what is going on and wants his patients to feel better. Very informative doctor. Would recommend to anyone.

Listened to my concerns. Answered my questions. Was very easy to talk to. Gave me great suggestions.

I’d give the facility and everyone I dealt with a solid 10.

Feel well taken care of and listened to

Dr. Mathews is a fantastic doctor. His bed side manner is above and beyond. If my diverticulitis flares up all I do is call and I receive a prescription

I wouldn't go anywhere else.All of staff are very nice and treat you like you are family. Dr. Rigel makes you feel at ease. He's top notch.

Great people

Dr. Ramgopal is top notch in listening, helping me understand my health issues, suggesting pathways forward, and checking in on me to ensure I’m going in the right direction with regards to my health journey. I highly recommend him!

Good job

Dr. Ramgopal is outstanding. He answers all questions. He relates well to everyone.

Friendly and knowledgeable. Very professional.

She was very professional, easy to talk to and thorough.

Kudos to Dr. McMorrow and his entire staff at St. Lukes. The staff was friendly and helpful. They greeted me upon arrival and assisted me through the registration process. They even helped as I departed the office after my examination was complete. Dr. McMorrow did a great job of explaining my condition with caring and compassion. He went above and beyond in getting an appointment with a rectal surgeon. He managed to connect me with Dr. Ha and arranged an expedited appointment right before the 4th of July weekend. I would certainly recommend Dr. McMorrow and his staff to all who might need his type of care.

Helpful and informative about the test and labs being taken for a plan for better health.

The procedure was performed without any problems.

Very pleasant, timely seen. Cheri Carmody was very knowledgeable and listened to my concerns and explained options and treatments well.

I can’t say enough good things about out my experiences with Mrs. Carmody. She is a great listener and always generates several ideas to solve whatever problem I might be having. She is always personable and kind. You can’t ask for much more. Thanks.

Every one in the office is very nice

Absolutely recommend this doc. I was skeptical when it came to finding a doctor to replace mine and Dr Riegal is the perfect fit to replace my other doctor. He was able to answer all my questions of concern and I was able to make the right decision for me when it came to my treatment .

Very informative, and reassuring visit. Very much appreciated the patience!

Very good experience with Gateway Gastroenterology & Dr. Jason Haas. Excellent, efficient staff ... highly recommend!

The staff was very kind & efficient. It was a wonderful experience

First class

Dr Mathews is always present to his patients and very caring. In addition, he is an excellent doctor and stays up with the literature on advances in his field. Great doctor.

Very thorough and answered all my questions

Always the best

Cheri was nothing short of AMAZING!! Knowledgeable, kind and proactive. Noted things that 30 plus doctors never recognized! I am floored by her expertise and by her bedside manner!!! A true asset to your office!!! Thank you Cheri!!!

He was very courteous and professional. He answered all of my questions.

Not only on time, but early!

Excellent listening skills and clearly explained next steps

Great professional, knows what he is doing, very experienced, very professional, the system at its best

Always happy with Dr. MAT

Entire staff is absolutely the best! Caring and kind and very supportive and professional.

Staff is very courteous and friendly.

Very competent and personable!

Cherie ls very helpful and so pleasant. Always happy to see her! Doris

Seemed knowledgeable and appreciated she prescribed tests to make sure not missing anything.

The whole process was great. The doctor took time to explain and to give guidance. I have problems with these procedures because of my system, but he was so good to help me along. The nurses were good--everything went well. Thanks so much1

I had a great first visit with the doctor. Now waiting for test results to see how she can figure out how to help me to get back to normal. Paul Skwiot

Well qualified

Very friendly and professional staff.

Very competent, compassionate care.

Quick and easy procedure! It only took about an hour start to finish.

Have been a patient with this practice for over 16 years with a most positive experience. The caring still continues to this day and I highly recommend Gateway Gastroenterology.

Very thorough, very punctual and explained everything up front!

Long standing patient, practice runs smoothly.

Great

Great Dr. all very good staff couldn't ask for a better group of people

Cheri was very knowledgeable. She took her time at my appointment, she was very engaging in our conversation. She was 100% focused on my medical issues and answered all my questions and my concerns and we came up with solutions together. Absolutely loved her.

Listened to all of my concerns. Left a detailed message about bloodwork.

Very thorough and friendly.

Dr.Geisman was so thorough and professional.The entire staff was very friendly and comforting. I could not be more pleased.

Positive experience. Everyone was professional and on time.

Everyone is professional and personable. Doctor Haas didn’t rush his explanation and took time with me.

It was a very thorough visit. Everything was explained completely. And I felt that Sarah really listened.

Dr Matthew’s is wonderful! He takes the time to speak with you before the procedure, and gave me a comprehensive explanation of my results after the procedure. He is patient, and I never felt rushed. I am very thankful to be his patient.

Dr Williams was very direct and very knowledgeable He spent time with me and I shared information with me that made me aware of my situation

Had procedure. Great and efficient from registration to discharge. Even though running behind of stated start time of procedure

Everything went very smoothly

I really appreciate my quarterly telephone appointment with Katie. It is a great way for me to keep current with reflux issues. Katie always gives me great advice for small adjustments to my diet. Also, Katie advised me to try a different probiotic. I did not know that it was good for gut health to switch up your probiotic.

Mrs. Schild explains everything is an easy to understand manor. I feel very comfortable with her.

I went to the appointment with a series of issues. Kaitlin addressed each concern.

Dr. Ramgopal is not in a hurry when he sees you. He is concerned how you are doing. He is very proactive with my liver.

Sara was the ultimate professional. Very thorough. I appreciate that. Thanks

Good listener and didn’t rush appt. Seemed to be very caring

Dr. Matthews is very friendly and attentive and takes the time to explain your procedure and results thoroughly. Great Doctor.

Dr. Mathews and his staff did very good job.

Everyone there was the greatest

Thank you for a positive experience.

All questions and concerns answered And explained until acceptance and Understanding were Reached. Many alternative actions were discussed. Patient made To feel comfortable That they were making their own specific treatment

Dr. Mathews is The BEST!!!!

Friendly, knowledgeable, just took good care of me.

Excellent physician

Wonderful. Caring and listens

Dr Riegel and staff were amazing!

Was well taken care of from start to finish. Clear explanations, questions answered, compassionate care. Thank you.

Five stars. Dr. Hass,DO. He is very thorough and kind. Makes the patient feel calm and relaxed.

Very kind and caring staff!

friendly, well organized, on time and efficient services

好

Dr. Riegel was extremely prompt, courteous, knowledgeable, and was very kind. He took the time to understand my concerns and made me feel much better!

Very good

Dr. Mathews is courteous and professional. He took time to explain the procedure and my results, and answered all my questions. The registrar, nurses and anesthesiologist were great too.

Of all my doctors, and I have several he is my favorite. He is friendly and provided helpful information, He also pointed out information that is not true. I have been using Dr. Riegel for several years and would highly recommend him.

Cheri is the most caring and considerate provider I have had. I have been seeing her for 25+ years. I never have to wait in the waiting room. She listens to all my cares and concerns. Definitely would recommend her to all A++++

Great experience both staff and doctor

I had a short wait time, staff was friendly, Cheri spent time with me and was very thorough. Knowledgeable, and was very nice

Listens well, very caring, makes sure you get follow-up appointment

All staff and Dr. Ramgopal are sincere in the individuals health.

Everyone is very professional and takes the time to explain exactly what they're doing. Dr. Riegel Communicates very well and takes the time to explain everything related to your colonoscopy Results.

Dr. Ramgopal is phenomenal! He is incredibly attentive and does a wonderful job explaining everything to provide the best care. His bedside manor is top notch! I highly recommend him and his entire team!

Dr Matthews is a great doctor. He takes my concerns seriously and has never rushed an appointment. I recommend him.

Mrs Schild made an uncomfortable situation feel totally normal, I really appreciate her insight and suggestions on how to improve.

I didn’t have to wait to be seen. Mrs. Schild was very prompt and pleasant. She updated my records and asked about my condition. It was a very helpful and easy appointment.

Would highly recommend him . Very personal.

I thought that Cheri was excellent and such a great personality. Joyce

Dr. Riegel is the best!

The entire Staff was welcoming and very caring! I wouldn't go anywhere else for my colonoscopy.

Dr. Haas has treated me with patience and empathy. He takes time to explain everything I have questions about, never in a hurry to end the consult. Meticulous in every aspect of my care he listens carefully to every concern I have. I am completely comfortable and satisfied with the level of medical care I receive in Dr Haas's office.

Miss Keim was very professional, knowledgeable, helpful and polite.

Everyone was very kind and helpful. They explained everything that was going on and made you fill at ease.

Very informative and friendly!

Kaitlin was familiar with Sharon’s GI issues and gave several suggestions to help.

Dr. Ramgopal is wonderful. He takes plenty of time to explain what he’s doing and answer all your questions.

Professional, caring, informative

I feel that my care with Dr Mathews and his staff have been very professional, courteous and excellent. I appreciate this very much.

Dr. Matthews is excellent! Very attentive, knowledgeable and friendly. Has personally called me to discuss test results. Highly recommend.

Yes, thank you Mrs. Kaitlin Schild, A.G.N.P. for being a primary health care provider for me with regard to my “gastro” needs. (Cannot spell the bigger and more appropriate word. Ha, ha) Your diligence and attention extended to me in my recent office visit was most appreciated. Please know you are important to my overall health maintenance. With gratitude. Richard Elbert, Washington, MO

My first time ever have an appointment with a physician online. The visit went well. Dr. Ramgopal was very thorough and asked if I had any questions for him to answer. I would definitely do an online appointment again.

Great bedside manner. Takes time to listen to you and gives you precise instructions.

She listened, was kind, examined me and recommended a action to investigated.

Cheri Carmody is very professional and has helped me greatly. She answers all my questions and gives common sense advice.

I was kept informed throughout the process, and kept comfortable,

Thorough detailed and professional

Love Dr. Mathews and the staff at the surgery center. Everyone is so nice and professional. I was in and out in no time!

Everything went smoothly and all the staff was wonderful!!

The appointment was extremely helpful and any questions that I had were answered very professional. All the staff were kind and a pleasure to communicate with.

The nurses were so kind and caring, very short wait time. Dr. Haas was very professional and thorough. Made an unpleasant procedure very pleasant.

Doctor Haas is very nice and friendly listens to what you have to say. And all the staff were very nice. Also thank you

Dr Mathews and his team have been very good to work with. They take time to explain and make sure you know your health information. Dr Mathews has been very good about following up with me about post procedure information and just generally checking to see how I felt. I would highly recommend him and his team to everyone.

Dr. McMorrow is one of the few doctors I have visited recently that is will to spend time with you and answer all of you questions. He performed more of a physical on me than I got from my GP recently. When I asked him about any liver issues he said stay put and I will go look at your recent blood work. When he cam back he said all looked good, which make me very comfortable. When I told him I was concerned on weight gain he has recommend a dietitian to work with me.

From the humorous side, Thanks to Dr. Morrow for a great time. The experience was with staff and Dr. Morrow was great.

Great. Cared and explained well

I appreciate her thoroughness and explaining everything.

I saw Kaitlin for a review for a colonoscopy and found her to be pleasant to speak with and very thorough. My appointment was on time - something rare today.

Dr. Haas took the time to listen to me and try to make sure I am doing what is best for my health.

Mrs. Carmody was fantastic. She took her time to make sure that I understood everything answering all of my questions. She was very patience and caring. Thank you. The receptionist was great too.

Very thorough and thought-provoking questions. I appreciate the interest in my health and your guidance and direction.

She was very helpful and took all necessary time to deal with health questions.

The whole experience was top notch. Receptionist held down her important duties. Carolyn got me started & a key factor in patient’s comfort. Lisa the anestesiologist iced the cake with all her know how. Dr. Ramgopal treats you like a friend and is funny.

Fabulous (besides HAVING to have the test)

Dr. Keim was well prepared for my visit. She was exceptional in her knowledge of what was going on with my health and concerned with covering my needs and any concerns. She explained her thoughts about possible issues that I could have. If I have any questions I wouldn't hesitate to contact her.

Dr. McMorrow listened to my concerns ,explained in detail the possible causes of my Current condition and ordered the appropriate tests so that he can prescribe the correct treatment .

Dr. Ramgopal is wonderful, He is so kind and attentive. He took time with me and listened to me and gave me ways to help me with my situation. I highly recommend Dr. Ramgopal.

Dr Romgopal always takes the time to connect and ask questions about your overall health. He remembers me from visit to visit (just over once a year), very comforting and knowledgeable. I am thankful I found him and he helped educate me on how to handle my health situation the best way possible. Highly recommend him!

Ms, Schild was thorough, helpful and knowledgeable.

Great staff.Great communication from entire staff. Procedure done without a hitch

Unlike all of my previous colonoscopies After I arrived home I had terrible discomfort around my rectum. 2 ibuprofen helped quite a bit but the pain was so bad I was unable to sit. I used prep h to help as well. After a nights sleep I feel much better today.

Felt at ease no concerns at all

My experience with Mrs Carmody has been outstanding! She is thorough, kind, and knowledgeable. She asks pertinent questions, as well as really listens to your responses and concerns. I highly recommend her as a caregiver!

Attentive and qualified staff supporting a well trained physician

I was treated with dignity and respect by the staff and doctor. Which made an unpleasant procedure tolerable and painless. Thanks to the entire staff!

I always get great care here.

I had a great experience with the staff and the doctor.

Very good very thorough and my nurses and doctor haas were very nice so thank you for taking care of me.

Thorough, friendly and helpful!

Always listens and very good at communication.

Dr. McMorrow is the ONLY Dr I have ever seen who walks in having already read your chart, remembers your history and knows what is bringing you in so he can immediately start addressing your concerns. I hadn’t been in in almost two years and he was still up to date with what we went over on my last visit and asked great follow up questions. And ON TIME! I did not feel like a number to him. Also, this may just be me, but I appreciate the old school use of pen and paper to take notes while making eye contact. He wasn’t sitting there staring at the screen and typing away. I’m sure he used a laptop after he walked out, but was sure nice to be looked and spoken to while questions being asked.

Very caring and very good listener.Nice knowledgeable visit

From the appointment setting through the entire colonoscopy procedure, Dr Ramgopal and his wonderful nursing staff were excellent communicators and caregivers. I am very grateful for their kindness.

Dr Haas was very pleasant to talk to. He was very informative about my procedure, before and after. If I need similar procedures in the future, I would definitely try to come back to Dr Haas. He was great.

I am very pleased with my experience with Gateway Gastroenterology and highly recommend Dr. Mathews, who is excellent and worthy of a 5 star+ rating in all points. Prior to this appointment, due to fear of having a colonoscopy, I had waited 15 years past the recommended time. Due to health issues, it was also fear that caused me to pray, seek a highly recommended Gastroenterologist, then schedule an appointment. I am thankful to God and to Dr. Mathews and his team for taking good care of me.

So comfortable and relaxed…informative and bedside manner was outstanding. Her questions, suggestions and examination were great. She was a breath of fresh air in what can be a complicated medical environment. Thank you from my heart.

Dr. Carmody was very helpful in diagnosing my situation. After meeting with her, she passed me on to her medical secretary, Cindy Schulte. Cindy was the most personable, patient, and professional medical secretary I have ever worked with. What a special young lady.

I had an appointment at Gateway Endocrinology a couple of days ago. The medical secretary (Cindy Schulte) that helped me with scheduling some images was amazing. She was very personable, very professional, and was on the phone for 20 minutes coordinating an appointment for me.

Dr Hass is excellent. Explained everything well. Took the time to answer all my questions. Very caring and compassionate and easy to talk to. Helped me make some difficult decisions. I would highly recommend him to anyone with any GI concerns.

Re: Follow-up Upper endo on 03 Feb 2025 Professional, kind & re-assuring from registration till discharge. Thankyoumuch Dr. McMorrow & Staff

The instructions from the office leading up to the procedure were very clear and easy to follow. The day of the procedure, everything/everybody was extremely professional while at the same time being so helpful and kind.

Excellent procedure from start to finish.

Friendly and professional.

good experince

All involved are very professional.

Everyone is very friendly and helpful, explained everything thoroughly.

Professional, straight forward and clear.

Very professional

Excellent experience! Very thorough. Spent a lot of time with me. He listened intently and explained everything in detail. Fantastic doctor!

She was very pleasant!

Dr. Williams was friendly, professional and attentive to my concerns. He explained my test results in a way that was understandable and ensured that my followup procedure was scheduled in a timely fashion. I highly recommend.

Dr Williams got me in for an earlier appointment. He addresses my symptoms and put a plan together with testing which I have had two of those test. He is very good and can’t thank him enough for taking care of me.

Dr Williams really listened to me. I didn’t feel rushed.

Excellent professional, you can expect a clear explanation of procedure with an excellent treatment from all staff members.

Dr. Jeffrey Mathews has helped me through a C-def infection and a bleeding issue. He is very caring about all his patients and makes you feel that you are in good hands. His is a great asset for St Lukes Hospital.

Great Dr.Great Person.Really Cares About His Patients.Takes His Time With You & The Problems You Are HavingThank God For Good Caring Dr,s Like Dr.Jeffery Mathews Thankful Dennis R,Martin-03-28-1953-314-397-3822-Thanks Again

On time, very friendly. Listen to my concerns.

Fast friendly and great staff.

Remicade infusion easy procedure

Dr. Riegel is an excellent doctor! Extremely professional, polite and efficient. Dr Riegel is a good listener and gave me time to ask questions. I totally trust him with my health.

Sarah was professional and personable. She was concerned and asked all the right questions.

Dr. Ramgopal and the nursing staff were all very pleasant and helpful.

Extremely accommodating and totally professional! Excellent staff and great doctor!

No wait. Right on time. Very professional and answered all my concerns.

Everyone was kind, considerate, caring and professional.

Wonderful place

I appreciated Kaitlin's attentiveness. She listened. She had positive advice that I've been searching for ever since I came to this practice. I felt much better after our time together. Thank you.

Kaitlin was professional, knowledgeable, patient, established phenomenal patient/provider relationship, explained in detail when necessary, provided literature to back-up the approach necessary to correct my problem. It was an absolute pleasure to be in her company.

Wait to be seen very short. The staff was courteous and knowledgeable. All my questions were answered.

Thank you Dr. Mathew’s and staff! This group was top notch from beginning to end! Thank you

Dr. Mathews and the whole team (everyone) are the best!

Dr. Mathew’s and the entire staff are wonderful. They make a not very fun experience flow seamlessly. Thank you so much!!

Dr Matthews has it all....great fund of knowledge, ability to answer questions in an understanding manner and makes you feel he has all the time in the world though it's clearly a very very busy practice....funny how that happens to the good docs :).

The doctor and the nursing staff were very friendly, caring and informative. In fact I was given two warm blankets prior to my procedure. It seemed that everyone enjoyed their job and it came through in the way I was treated. The facility was clean and up to date.

Dr Ramgopal & the entire staff were smart, efficient, kind & caring.

He was super helpful!

Thank you for taking the time to answer my questions & make me feel comfortable. I felt like you cared & you took the time to just talk to me. Thank you again

Always a fun experience every 5 years. Lnowledgeable and thorough .

Outstanding doctor-

Very professional satisfied with diagnoses

Cheri is a wonderful practitioner. She was very attentive and listened and answered all my questions. She was kind and spent time. Very wonderful

Cheri is wonderful. She listens well and considers input and conservative procedures first. She is understanding and explains next steps well.

Very professional and felt confident with Dr. Haas. I would recommend him

Mrs. Carmody is very knowledgeable and shows great concern for her patients.

Other than the preparation for the procedure everything went well. Doctor and staff were all very pleasant and efficient.

Had a good experience, Dr Riegel is very nice and an awesome doctor. His staff is also awesome very helpful and caring. I would definitely recommend Gateway and Dr Riegel Diane Kaestner

Very professional

I appreciate the efficiency of the office staff. They are very helpful and responsive. Dr. Riegel and his medical staff are excellent and so nice!

Everyone from the receptionist to Doctor Ramgopal were top notch

Always professional, efficient and respectful

Cheri was well prepared to discuss my situation with gastrointestinal issues over the years. I have been the doctors in that office and Cheri for well over 20 years, which included 5 colonoscopies/5 endoscopies during that period. Cheri gives excellent advice on what medicines to use to relieve the discomfort associated with my discomfort through the years. I applaud her efforts and the entire staff.

I was exceptionally pleased with the care and the professionalism that I experienced. Dr. McMorrow and the staff were expedient, kind and caring.

Dr. Haas was very good at explaining the situation and the importance of diet. He helped me by setting realistic goals I feel I can accomplish.

Staff was very helpful and Dr.McMorrow took his time to explain what needed to be done.

Dr. McMorrow is a knowledgeable, efficient, kind and compassionate provider and I highly recommend him.

Anyone needing to lose weight but putting it off should listen to Cheri Carmody! She’s knowledgeable, persuasive and kind.

Very nice, great bed side manner.

Dr. Ramgopal was very personable and took time to listen to my concerns and address each one. I feel very at ease with him and am confident that he can resolve my problems.

Very polite and made me feel comfortable from the moment I walked in.

Personnel were friendly. Admission process involved some duplication of information which could have been more streamlined. Setting up the IV was difficult due to dehydration but staff were caring and gentle in their efforts. Dr. Ramgopal and Jill, the nurse anesthetist, did a great job. The doctor took an appropriate amount of time to explain the results.

First time meeting Mrs. Carmody. Very professional yet friendly. Asked pertinent questions and had positive comments regarding future episodes.

It is always a pleasure to visit Dr Williams. He listens, explains everything thoroughly and asks about your concerns. The office staff is very friendly and waiting time before seeing the doctor is short

I had not met Dr Haas prior to my procedure. He was filling in for a doctor who had an early delivery. He was very communicative, great bedside manner, answered all my questions before and after. I did not feel rushed to “get it done”. I miss Dr. Williams (all the best in retirement), but Dr. Haas was great and I’ll see him in 5 years! Thank you

Great communication, efficient and everything running on time! Staff very friendly and professional. My nurse, Nikki, was excellent! Give that girl a raise!!

Everyone and everything was wonderful!

Dr Riegel is not only a great doctor but a kind, caring wonderful man. I always look forward to my visits with him. His office staff mirrors his personality and makes the overall experience delightful.

Dr. Ramgopol is friendly, thorough and listens to his patient. He involved himself in other aspects of my health which was appreciated. I highly recommend him as a gastroenterologist!

Dr. Haas was comforting. Although I just met him a few minutes before and after waking from the procedure, he spoke with me and my husband like he’d known and cared about my health for a long time.

Dr. Ramgopal is very good and talks you through the procedure to be done. After the colonoscopy he explained everything very thoroughly. I recommend him for everyone.

Amazing people

The staff was pleasant & efficient.absplutely painless( minus MY inability to produce a vein for anesthesia!)

The whole team was very very great! Very friendly, very friendly and they took very good care of me. I would recommend anyone to Dr. Hans.

The staff was friendly and professional, from the receptionist to the doctor, all answered my questions thoroughly. When the anesthetist was talking to me she made me feel at ease and unstressed. The procedure was efficiently managed. I highly recommend this clinic to anyone needing an endoscopy. Thank you

Everyone is friendly, answers any and all questions and remains very professional. I highly recommend this facility and the people in it.

Very efficient! Everyone was pleasant and explained what was going to happen next.

Doctor Riegel was very courteous and professional

MRS. CARMODY ANP is efficient knowledgeable and personable

All members of the care team were efficient, professional, approachable, and concerned with my care. Total professionalism during the whole experience and friendly staff made me comfortable the whole time. They answered all my questions and took the time with me. Great experience.

Dr Brian McMorrow, MD was wonderful. He listened to my concerns about my past colonoscopies and what I wanted to do moving forward. He honored my request and performed my Colonoscopy procedure with excellence. I was able to watch the entire procedure and he was extremely careful and gentle with me since I did not use any anesthetic. I highly recommend him and his entire team.

This was my first visit with Dr. Williams. He has a caring attitude about him. He listened attentively to my list of physical problems, dealt carefully and thoroughly with each, outlined a course of action for each, answered my questions until I understood and agreed with his plan. His familiarity with my past history and knowledge regarding GI diseases was great and thorough. Thank you. Roger Nelson MD

Great concern provided by doctor and all medical personnel. They all discussed each step of the procedure before completion. Friendly and personable as well.

Everything was very good. Appreciate your help.

The doctor was excellent in his explanation of my issue

Everyone in the office was very helpful and courteous. Dr Williams answered all of my questions about my upcoming colonoscopy and explained all of my options.

Dr Riegel and the entire staff at the facility were outstanding from the second I walked in the door. Everyone made it a priority that I felt safe and welcomed any questions. I highly recommend Dr Riegel.

Fantastic experience. Everyone one super nice and polite Great job to all

Dr. McMorrow was very thorough and linformative. The office staff was very courteous.

He is very personable and explained things clearly.

See the very good doctor she listened and she understood and she provided lots of help and information

Everyone was pleasant and professional. Dr. Mathews did a good job explaining what he found.

Dr. Matthews was very respectful to me and answered my questions and concerns with respect. A great experience.

Always a great experience here. Dr Mathews is very thorough and caring and does everything he can to help us feel the best we can with ongoing conditions.

Listen to my symptoms. Offered helpful advice. I felt comfortable and safe with him as a medical care person.

Dr Mathews and staff are always attentive and engaging. As a Cancer survivor, my special needs are met with caring professionalism. A Great Team of care givers.

no worries

Jackie couldn’t have been nicer. Very helpful and caring.

Dr. Mathews is excellent. Very professional and caring. His office staff is easy to work with. His Nurse Practitioner Danielle was great, she took the time to understand my issues as well. Dietitian Katie Crogan has been very helpful in my journey in dealing with my GI issues. Can't say enough good about this Physician and his support staff.

No wait well organized always felt I was in good hands thank you

Besides running 30 minutes late the experience was great. The procedure was very fast and efficient and I was up and out quickly.

Dr. Ramgopal is an excellent doctor, very diligent, meticulous, and takes time in communicating clearly before and after the procedure. His staff are very welcoming, courteous, and attentive to patient's needs.

Had multiple procedures throughout the last few years. Flawless every time. Even the timeframes given were right on the money. Highly recommend this facility and Dr. McMorrow.

Very satisfactory

Dr Matthew’s and his staff are always polite and professional, and very knowledgeable.

Excellent and efficient!

Very understandable and professional.

My talk with the doctor was very positive.

Dr Riegel hasn’t excellent bed side manor. Makes tough situations a lot easier.

Dr. Haus is a very knowledgeable and caring physician. He listens attentively and offers excellent suggestions that can change the way you feel significantly and helps you feel more control of your issues.

Friendly staff, on time.

Dr. Ramgopal was friendly and a really good listener! I appreciated him listening and asking questions, showing his concern.

Absolutely outstanding in every way. Knowledgeable, thorough, a very nice person, caring and more. He shows a genuine interest in the welfare of his patients. In my case, he was able to diagnose a serious problem that other specialists didn’t, and put me on a path to health. He has my highest possible recommendation.

This was my first contact with Dr Riegel and it was a wonderful experience. He listened to me, took the time to explain my conditions, and discussed future treatment options in a friendly and comfortable manner.

Great bedside manner Easy to talk too and very informative with the results of your procedure

Danielle is my NP. She is the best ever !! Very caring , very smart , pt care centered . Listens , makes sure all your questions are answered. Grateful I have her to help manage my care .

Thorough yet quick

First trip there..dr Jason Hass seemed very passionate about helping me with my stomach issues..so very glad I came.

Dr. Hass was very kind and explained everything. Before leaving he came back in to make sure I was doing ok. Everyone was very caring and efficient that worked with him.

Excellent service!

My first colonoscopy went very well! I had the best experience with Dr. Haas. Any anxiety I had arriving was completely gone when speaking with the staff and the doctor. Fully recommend this place.

Treated very well and appreciated the Professional staff

Dr Mathew’s was amazing. He made me feel really comfortable and at ease for my procedure.

Very happy I picked Dr. RIEGEL.

Everything went smoothly.

Dr. Matthews was thorough, appeared quite caring and gave good explanations. It was an excellent experience and I highly recommend him.

I scheduled a consultation to discuss some concerns I had about the risk of having a colonoscopy at my age. Dr. Riegel listened to my concerns and addressed them completely and professionally including bringing up some risks factors that I had not been aware of previously. I was very pleased with our discussion and have scheduled a colonoscopy with him.

Dr. Riegel and his staff are wonderful!

Dr. Jeffrey Mathews and all the staff made me feel real comfortable and relaxed. I had a great experience before, during & after my colonoscopy

I saw Dr. Kreikemeier for many years until he left and then I saw Dr. Seccombe and he left. I finally feel better being established with Dr. Riegel and I am so grateful I received a "better" diagnosis re: my IBS.

Everyone is so caring and they make you feel so comfortable. I look forward to going each year for my procedure. Dr. Mathew’s is such a wonderful doctor and a great listener. He cares so much about his patients. I would recommend him to all my friends. Thank you. Donna Julian

Dr Riegel is competent, experienced and compassionate. He has a remarkable ability to put patients at ease.

Dr Mathew’s was terrific! Put my concerns at ease. Spent a lot of time with me! He listened and was very personable. Highly recommended by my internist, Dr. Brightfield

He was friendly, professional and detailed.

Kait was professional, asked many pertinent questions, seemed very knowledgeable.

Cherie Carmody is very thorough, asks questions and also listens and addresses my concerns.

Very helpful and knowledgeable in a stressful situation.

She was very prompt with being on time, got to the reason I was there, addressed it, and gave a solution.

I have been seeing Dr. Riegel for years and through many colonoscopies. He is always very concerned, caring and thorough in all of the contacts I have had with him. He has great staff that also increases the calmness of any tests or office visits.

On time visit. Kaitlin is extremely personable and thorough. She listens and explains everything.

It was really awesome! Everyone makes you feel at ease.

Very friendly and helpful

Very good nursing staff. The process was well run.

Totally pleasant. Very caring people and made the whole procedure easy and painless. Very friendly.

Listened great and reassured me about what was going on.

Easy doctor to speak with and very well in upper endoscopy procedure. Overall excellent doctor. Thanks again.

Kind, efficient practice

I have met with Dr. Ramgopal on several occasions. He always listens to my questions and concerns. He really cares about his patients and what they are going through and has personally called to check in with me. I would recommend his practice to anyone dealing with Gastrointestinal issues.

Dr. Riegel and staff always make this "life" experience as pleasant as possible.

Very open minded. She was considerate concerning the need for a therapeutic plan of health and healing.

DrMcMorrow is very attentive and listens very well. He will fix your problem or if he can’t he will send you to someone who can fix it.

She was very efficient and quick.

Answered all questions, really helped me understand my problem. Also, read all scan reports I had brought w/me. Would very much recommend this NP and the courtesy & interest given me.

Dr. Williams listened to my complaints of years long bowel problems & suggested a plan that will be easy to follow with changes from a laxative to fiber & a new compound scrip. I am hopeful this will improve my daily life.

Wonderful employees - everyone was so nice. Procedure went smoothly and Dr. Ramgopal was very friendly and informative when he spoke with me afterwards - he has a wonderful bedside manner.

Cheri is very thorough and caring and listens and answers my questions.

He is extremely knowledgeable about Crohn’s disease and is obviously willing to continue to work to apply that knowledge to each patient and his/her specific situation. He clearly listens to each patient and seeks to clearly understand what is going on with that patient. I felt as if I was fully understood and listened to. I highly recommend him as a doctor. I am extremely grateful for the care Ihave received.

Dr Mathews is an excellent doctor. He has treated me for IBS after taking antibiotic prescribed by o His knowledge and concern for his patients healthcare is exhibited in every appointment.

Dr. Ramgopal is a thorough and caring doctor. I would recommend him to anyone looking for a gastroenterologist.

All were very caring

Excellent! She made me feel very welcome, you could tell she knew her stuff, they are lucky to have her, we addressed everything that I felt needed to be, and she asked questions that I hadn’t even really thought of because I’m very into my body! Absolutely I would recommend this practice! Dr. Jeffrey Mathews is the very reason that I came back to practice! I couldn’t use this practice because of my insurance for 12 years. His care sustained me until I got back there. Wonderful Man ! and Cheryl Cheri was the first nurse practitioner that I had ever seen and from then on I trusted them. If I’m gonna spend the money, I want to see the doctor!

Cheri Carmody is professional and very nice. She was very caring and understood my concerns. I would recommend Mrs Carmody to everyone.

Wonderful!!!

I was seen at my appointment time (very minimal wait) and all my questions were answered. Appropriate test were ordered to make a diagnosis. I would recommend Dr. Ramgopal and his NP to friends and family!

Great

My experience was really great. I felt like NP, Schild listened to my concerns and provided me with knowledge and a solution for my medical issue

Follow up for a colitis flare up, went very well, generic Delzicol seems to be helping me into remission, getting some stool sample test instead of colonoscopy, Feeling normal now, This whole practice is a well oiled machine, Dr, Haas is easy to deal with and has succeeded in managing my case. highly recommend. Thankyou Dr, Haas and your very capable staff.

She was very understanding and knowledgeable.

Took her time with me and we came up with a plan of action.

Always on time, very professional, but also compassionate.

Dr. Williams was kind, patient, and attentive. He listened to me and suggested several things we're going to try to provide some relief. An expert with a terrific bedside manner.

Dr McMorrow took his time with me and really listened to what I had to say and made me feel more relaxed